Add the product to your shopping cart. Choose a delivery method and a payment method. Fill in your shipping and billing information (if needed). Confirm your order. Make the payment. Done!

Check your bank account to see if the transaction has been completed. If you have not received an order confirmation via email, contact us at [email protected].
If the money has not been withdrawn from your account, try to complete the transaction again. If you are unsure, contact your bank to verify that the transaction failed.

If you want to make changes to your order, please contact us at [email protected]. Changes are only possible before the order has started being processed.

If you want to cancel your order, please contact us by email at [email protected]. Canceling an order is only possible before it has started being processed.

If there has been a mistake in your information, please contact us at [email protected]. If we receive this information before the invoice is issued, the details on the original invoice will be correct; otherwise, a corrected invoice will be issued.

• Card
• PayPal
• Cash on delivery

Yes, we issue VAT invoices. Please provide a valid VAT registration number. The price will then automatically be adjusted when you place your order.

To change your payment method, please contact us at [email protected].

Yes, you can pay for your purchase in installments by choosing installment payment with Klarna at checkout.

No, unfortunately we do not offer on-site pickup as we only operate an online store.

You can check your package’s status on the website of the selected courier company. Once the package has been shipped, we will send the shipping label and a tracking link to the email address you provided.

Yes, we offer free delivery for all orders, with no additional costs.

The complaint process varies greatly depending on the product, but we always strive to resolve the issue as quickly and efficiently as possible.

To file a complaint, please prepare your order number, a detailed description of the issue, photos of the damage, and then contact customer service via email.

To cancel your purchase, please prepare your order number, a detailed description of the issue, photos of the damage, and then contact customer service via email.

To return a product, please first send photos of the bike. We will then arrange a pickup and send you a shipping label, which you must print and attach to the package. Wait for the courier.

As soon as possible, but no later than 14 days from when we have received and inspected the package.

All products are covered by the warranty, but for online purchases of our bikes, it is required to perform a warranty inspection at one of our service centers within 30 days after the bike has been delivered to the buyer. The authorized service center will confirm that the bike is ready for use and note this on the warranty card, after which the warranty becomes valid.

The shipment will be returned to the sender, and we will refund your payment within 14 days of receipt.

You can have a warranty inspection for the bike you purchased online at any service center. If you are not satisfied with the service provided, it is up to you and the chosen service provider to agree on a complaint.

In accordance with the warranty terms, the consumer loses their right to the warranty if the warranty card is lost.

In that case, you should immediately report the issue to the courier company that delivered the bike, followed by an email to [email protected].

Yes, we offer discounts for larger orders and organized groups. Contact us via email at [email protected] or by phone for more information.