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25,000+ satisfied customers
Can I claim a warranty on any product?
Yes, all products purchased from our store come with a 24-month manufacturer warranty.
Additionally, you can claim a warranty for a product delivered defective – at the seller’s responsibility.
Return of Product
Refund – or maybe a warranty claim?
Warranty claim
Possible within:
Was the product you purchased defective? Or has it been damaged during use and you wonder if it is still covered by the warranty? Choose a warranty claim and we will help you resolve the issue.
Where can I submit a warranty claim?
Online – to return your product, send an email to [email protected]. Remember to include details about the product and the issue that occurred.
What can I expect after filing a complaint about the product?
Product repair
If possible, the product will be repaired as the first option.
Product replacement
If repair is not possible, we will replace the product with a new one. Delivery to the specified address is free of charge.
If the price of the new product is different, we will refund the difference to your account or request an additional payment.
Refund
If it is not possible to repair or replace the product with a new one, we will refund your money within 14 days.
Return of product
Possible within:
At DaviBikes.ie we understand that anyone can make a mistake. Do not hesitate to return a product if you chose the wrong size, color, or if the product simply does not meet your expectations.
How do I cancel my purchase?
Online – to return a product, send an email to [email protected]. Remember to include details about the product and the issue that occurred.
Can I return any product?
Yes, the product being returned must meet the following criteria:
- It must not show any signs of use.
- It is not possible to cancel your purchase after 14 days from the day the product was delivered to you.
What can I expect after returning the item?
Refund
Once your return has been approved, we will refund your money within 14 days.
How to return products:
To return products, please contact us:
Send an email to:
Refund
Once the products have been received and inspected, the money will be refunded to the account you provided within 14 days.
NOTE!
Remember to pack your bike properly according to our instructions available at: davibikes.ie/instruction. The bike must be packed in the original box or a replacement box with the exact dimensions 145x20x80 cm.
If the bike is not packed according to these guidelines, the courier will refuse shipment and a return will not be possible.
For this reason, it is absolutely necessary to keep the original packaging or prepare a replacement that meets the requirements, to avoid extra costs and issues with the return.
How to return a product from DaviBikes
1. Contact us and fill out the form
First, we ask you to write to us at [email protected] or call us at the provided phone number to inform us if you have encountered a problem or want to return a product. It is important that you tell us the reason for the return, as this helps us improve our service. After contacting us, open the return form on the website and fill in the necessary information. Make sure you have all the information about the product you want to return, including the order number and product description.
2. Pack and prepare the product for return
Once you have filled out the form, you should prepare the product for return. Pack the bike or products you want to return carefully, in the same packaging you received them in. Make sure the products are protected to avoid damage during transport. Check the condition of the products and ensure that they show no signs of use, dirt, or damage. If everything is in order, inform us that you are ready to return. We will send a return label to you via email, which you should print and attach to the package.
3. Send the package and wait for your refund
A courier will pick up your package (you can agree on a convenient date and time directly with the courier service). You can also check the delivery status using the return label to ensure everything is in order. Keep the shipping receipt for any future clarifications. It may take up to 14 business days for your return to be processed after the package has reached us. We will inform you via email about the status of the return and when the money will be refunded to your account.
Frequently Asked Questions
How much time do I have to cancel my purchase?
At DaviBikes, we are committed to ensuring that every customer is completely satisfied with their purchase. For this reason, we offer the option to return products within 14 days of receiving your order.
I cannot send the package within 14 days. Can I still return the products?
If you cannot send your package within 14 days, please contact us before this deadline. It is important that you notify us within 14 days of receiving your package that you wish to request a return or exchange. We are confident that we will find a solution for you!
Can I exchange the product for a different model?
It is possible to exchange for a different model. Notify us via email if you wish to exchange your product, and we will consider your request. Once we have received the returned product, we will arrange an exchange for the desired model.
Do I have to send products in the original packaging?
Yes, please return your products in the original packaging to properly protect them during shipping. If you no longer have the original packaging, make sure the products are well protected in another suitable package.
Who is responsible for the cost of the return?
DaviBikes covers the shipping cost. You do not need to pay for the return of products.
How will my purchase be refunded?
The refund will be made using the same method that was used to pay for your order. If your order was paid for in cash on delivery, we will contact you to obtain the necessary bank account details for your refund.
How long does the refund process take?
Once the returned package has been received and inspected, your refund will be processed within 14 days. You will receive a confirmation message when your refund has been processed.