Privacy Policy

On this page, you will find information about where and how we process and store your personal data when you interact with us.

At DaviBikes.ie, we value your privacy and continuously work to clarify how we handle your personal information. For this purpose, we have adopted this policy, which explains how we process your data. We never process your personal information in ways other than what you have been informed about.

This privacy policy explains how we collect and use your personal information. It also describes your rights and how you can exercise them.

It is important that you read and understand this privacy policy and feel confident about how we handle your personal data. You are always welcome to contact us if you have any questions.

We strive to ensure that our handling of your personal data is accurate and transparent. We also work to maintain a high level of security in all processing of personal data. Therefore, DaviBikes.ie has implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, modification, or deletion.

To clarify the descriptions in this policy, we start with a general explanation of what personal data is, followed by detailed descriptions of what data we process, who processes it, how, and why, as outlined in the sections below.

Who is responsible for the personal data we collect?

DaviBikes.ie is part of DaviBikes sp. z o.o., headquartered in Poland. DaviBikes sp. z o.o. (formerly Razon Damian Nowak) is the controller of the personal data you provide when making a purchase or otherwise contacting us, and is responsible for processing this data in accordance with applicable law.

Company Information:

DaviBikes sp. z o.o, /formerly Razon Damian Nowak
Dąbie 67
39-311 Zdziarzec
Poland

Tax Identification Number (Polish NIP): PL8172223405
EPR Number: 54338271600000

Phone: +48 886 372 528
Email: [email protected]

Who has access to your information?

Your personal data is primarily used by DaviBikes.ie to fulfill our commitments to you and to enhance your experience with us. To provide the services mentioned and meet our obligations as a retailer, we may share your information with companies that act as data processors on our behalf. This is done only for the purposes for which the information was collected and only with companies that can guarantee adequate security and confidentiality of personal data.

We share information and content with suppliers and service providers who support our operations, such as providing technical infrastructure (e.g., e-commerce platform, IT systems, CRM and marketing systems), analyzing the use of our products, delivering and distributing products you have purchased, offering payment solutions, or conducting surveys. We never sell your data to third parties and will never do so.

In the event of a change in ownership of DaviBikes.ie, your information may be transferred to the new owner.

How long do we store data?

We store your information for as long as it is necessary to provide you with a good customer experience and to fulfill our contractual obligations. Information we receive about you, including data related to financial transactions in connection with purchases, is retained for as long as required by law.

Contact – Who to reach out to with questions

If you have questions about how we process your personal data, wish to request a copy of your information, withdraw your consent, or object to processing for direct marketing purposes, you are welcome to contact us. You can reach our customer service at +48 886 372 528 or via email at [email protected].

The administrator hereby informs that the web hosting provider is Cyber_Folks spółka akcyjna, based in Poznań, registered in the National Court Register under number 0000685595 (KRS), with Tax ID (NIP): PL8172194023. The web hosting provider’s privacy policy is available at: https://cyberfolks.pl/polityka-prywatnosci/

Right to file a complaint

If you are not satisfied with how we handle your personal data or with the responses you have received from us, you have the right to file a complaint with the Data Protection Authority.

How we use your personal data

We use the information we have about you to develop our products and services and to improve your customer experience. To create personalized and relevant products, we use data about your interests and responses to forms you provide. We analyze your purchasing patterns and interactions with our website to enhance the user experience and improve our communication with you.

Your personal data is used to manage and fulfill your purchases and deliveries, offer various payment solutions, send delivery notifications, handle returns, and manage your user account for a personalized experience. We may also automatically pre-fill your registration information if you have provided it previously.

We use your data to develop, test, and improve our webshop, conduct surveys, and test new features. Your information is also used to send marketing communications and offers, announce winners in competitions, and inform you about our products and news.

When you contact us, we use the information you provide to respond to inquiries regarding your deliveries or orders. Your data is retained as long as necessary to fulfill these purposes or as required by law. Afterward, your personal data will be deleted.

What types of personal data do we process?

We collect personal data when you make purchases from DaviBikes.ie, download a catalog, complete a form, or participate in competitions. Examples of the data we may collect include your name, customer number, address, email address, personal identification number, phone number, order information, payment information and payment history, purchase history, behavior on our digital platforms, and responses to marketing communications.

How do we use your personal information for marketing purposes?

We use your information to send personalized offers, relevant marketing communications, important updates, customer surveys, and invitations via email, SMS, phone, and postal mail. To enhance your experience, we also provide relevant information, product recommendations, and reminders about items left in your shopping cart, based on your previous purchases, clicks, and information you have provided to us.

What types of personal data do we process for marketing purposes?

We process data such as your name, address, email address, phone number, postal code, products, ads and content you interact with, purchase history, behavioral data, responses to marketing communications, IP address, access times, URLs, unique identifiers for mobile devices, other location information, as well as photos and other content you share.

Who can use your personal information?

We share your information with third parties only to enable them to provide services related to our marketing and communications, such as media agencies and technical providers for the distribution of physical and digital direct marketing. We never sell or share your information with third parties for marketing purposes.

Legal basis for data processing:

We collect, store, use, and share data in accordance with this policy:

  • Based on your consent, which you can withdraw at any time by contacting DaviBikes.ie customer service.
  • To fulfill our legal obligations.
  • To protect your or others’ vital interests.
  • To pursue our legitimate interests in providing a safe, professional, secure, and relevant service to our users and partners, unless these interests conflict with your rights or fundamental freedoms that require the protection of personal data.

Right to opt out of direct marketing:

You have the right to opt out of direct marketing and withdraw your consent. You can unsubscribe from direct marketing by:

  • Follow the instructions provided in the marketing messages.
  • Notify DaviBikes.ie customer service at contact@davibikes.ie that you no longer wish to receive direct marketing.

We will retain your information for direct marketing purposes until you inform us that you no longer wish to receive it. We regularly remove inactive email addresses from our database.

Who uses your personal information for development purposes?

We use website analytics companies to analyze our customers’ online behavior on a general level. Such services include, for example, Google Analytics, Google Tag Manager, Google Ads, Meta tracking pixel, and TikTok pixel. By using these services, we can improve your shopping experience and tailor our communication.

What is the legal basis for processing your personal information for development purposes?

The processing of your personal information to develop and improve our services is based on our legitimate interest.

How long will we retain your information?

We will retain your information until you request us to delete your data.

Cookies

A cookie is a small text file stored on your computer or mobile device and retrieved during later visits. By using our services, you consent to the use of cookies.

How do we use cookies?

DaviBikes.ie uses cookies for various purposes, including managing the contents of your shopping cart. If you block cookies, you will not be able to shop in the webshop because the cart will “forget” its contents each time a page reloads. If you do not want to save cookies but still want to shop, you can use an incognito window in your browser, which automatically deletes all cookies when the browser is closed. We also use cookies for statistics, such as tracking which products the same visitor views, to offer automatic product recommendations.

In addition to shopping cart cookies, we use session cookies to remember your login and settings, such as language, country, and whether you are a business or private customer. This way, you do not have to make the same choices every time you visit DaviBikes.ie Pop-ups may also use cookies to ensure that you only see them once.

We use Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, and TikTok Pixel, which also set cookies, to gain insights into how our visitors use the website. These cookies do not contain any information that can personally identify you.

Social media platforms such as Facebook, Instagram, and YouTube detect if there are cookies from previous visits. When you fill out a form on our website or on social media, a cookie is placed to provide you with a unique and personalized customer experience and facilitate future communication. We also use third-party cookies to display relevant ads for DaviBikes.ie products on other websites and channels.

What types of personal data do we process?

We combine your cookie ID with the personal information we have collected about you, but only if such information has been provided—for example, if you subscribe to our newsletter or have downloaded a catalog.

Who can use your personal information?

We share this information with third parties solely to provide the services mentioned above. We also use analytics tools to collect statistics in order to optimize our website and deliver relevant marketing content to you.

What is the legal basis for processing your personal data?

We only combine your cookie ID with your personal information if you are logged into your account or subscribed to our newsletter, based on our legitimate interest in processing personal data for these purposes.

How long will we retain your information?

DaviBikes.ie does not store personal information in your cookies. You can easily delete cookies from your computer or mobile device using your browser. Instructions for managing and deleting cookies can be found under the “Help” section of your browser. You can disable cookies or choose to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you may not be able to use all features. For example, the functionality to add a product to your shopping cart depends on cookies.

Services used to collect data

Which services are used to collect data?

DaviBikes.ie uses various third-party services for data collection that enable operation, communication, and marketing, allowing content to be tailored to you. Here is a list of the services used in or connected to our webshop:

Google Analytics

Google Analytics measures and analyzes activity on our websites, such as purchases, visited pages, and user behavior. Google Analytics uses cookies to track user activity. We use Google Analytics to improve the customer experience and to measure the results of our marketing efforts.

Google Ads

Google Ads is a search marketing tool that we use to improve our online advertising. When you click on our ads in Google search results, a cookie may be installed to track your interaction with the ad. This cookie information may also be linked to Google Analytics.

Facebook/Instagram/YouTube

We use social media to build relationships with existing and potential customers. We run campaigns targeting specific audiences and use tracking pixels in the source code of our webshop to better understand our customers and provide relevant content on each channel. Similar tracking pixels are used to monitor the effectiveness of marketing activities on social media.

For an improved user experience

We continuously learn more about our customers through the analytical tools we use. Our goal is always to be relevant and provide you with information or content of interest to you and your business. With this information, we can tailor your visits to our webshops. For example, we can customize the website content based on your industry so that you see the most relevant products first.

Where is your personal information stored?

We strive to ensure that your personal data is, as far as possible, processed within the European Economic Area (EEA) and in our own IT systems. In some cases, your data may be transferred and processed in a country outside the EEA (a so-called “third country”). Such transfers are only made to countries with an adequate level of protection and in accordance with applicable law. If data is transferred to a partner in the United States, this is done only to companies that are part of the “Privacy Shield,” an agreement between the EU and the US regarding the protection of personal data.

Your Rights

Right of Access (Data Access Request): We are always transparent about how we process your personal data. You can request access to the information we hold about you, including the purpose of processing, categories of personal data, recipients, storage periods, and collection details. To ensure that we do not disclose information to the wrong person, we may ask additional questions or request further information before providing access.

Right to rectification: You can request that your personal data be corrected if it is inaccurate. You also have the right to complete any incomplete personal data within the scope of the stated purpose. As a member of DaviBikes.ie, you can update certain data directly via “My Account.”

Right to Erasure (Right to be Forgotten): You can request the deletion of personal data we process about you if:

  • The data is no longer necessary for the purposes for which it was collected or processed.
  • You object to a balancing of interests we have made based on our legitimate interest, and your grounds override our legitimate interest.
  • You object to processing for direct marketing purposes.
  • The data has been unlawfully processed.
  • The data must be erased to comply with a legal obligation.
  • Personal data has been collected from a child under the age of 13 for services offered in the information society (e.g., social media), for which you are the parent or guardian.

Please note that we may refuse your request if legal obligations prevent us from immediately deleting certain personal data, such as requirements under accounting, tax, banking, anti-money laundering, or consumer protection laws. If we cannot delete your data, we will instead block it from being used for other purposes.

Right to restriction of processing: You have the right to request that our processing of your personal data be restricted. This may apply if you contest the accuracy of the data, if we no longer need the data but you require it to establish, exercise, or defend legal claims, or if you have objected to processing based on legitimate interest and we need time to assess whether our interests override yours.

Right to object to certain processing: You always have the right to opt out of direct marketing and can object to processing based on legitimate interest if we cannot demonstrate compelling grounds that override your interests, rights, and freedoms. If you object to direct marketing, we will cease processing your data for this purpose. You can also specify which channels we use for communications and offers, for example, limiting them to email only.

Right to data portability: If our processing of your personal data is based on your consent or a contract with you, you have the right to request that the data you have provided to us be transferred to another data controller, provided this is technically feasible.

Updates to the Privacy Policy

The latest version of our privacy policy is always available on our website. We will inform you of any significant changes that affect how we store and process your personal data.